On average, homeowners spent over $10,000 on home improvements last year. When you’re spending that kind of money, it’s critical to hire the right contractor for the job. This is especially true when it comes to exterior projects like siding and roofing, as they aid in your home’s structural integrity. So, how do you determine which exterior remodeler is the right fit for you?
Here at Semper Fi, we know it’s a big decision to make. In our humble opinion, here’s why we think our team is the best choice for your exterior remodeling project.
Experience
In this industry, there is almost no barrier to entry and the work itself is not that complex… until it is. Most people can shingle in the wide-open spaces or nail boards to the wall with no obstructions. It’s not until it gets tricky that they realize they may have bitten off more than they can chew. That’s when experience matters.
We are a growth-minded company and growth comes from consistently putting yourself in uncomfortable situations and figuring it out. No one knows it all, but we were uncomfortable for longer than most, and as a result, we know more than most.
Quality Over Quantity
Most reputable companies utilize project managers to produce what they sell. There is often a disconnect between the person you set your expectations with and the person who shows up to deliver on them. Additionally, in an effort to keep costs down, those project managers are often overloaded with too many jobs to manage at one time. And, even worse, there are companies out there that forgo project managers altogether and just send the crew out to do the job with little-to-no oversight. What if you have a question or want to make a change?
At Semper Fi, we take a different approach. We would rather spend more time and money to get a quality job done right the first time with proper oversight and a level of customer service that far exceeds the industry standard. Our project managers are experienced, well-trained, and have the time to devote their full attention to your project and your experience. That level of service is unique to Semper Fi Roofing & Exteriors.
Communication
It’s easy to say that you do something well, but it’s another thing entirely to deliver on it. It’s not as easy as it sounds. In fact, it’s not even easy to define. Who does the communication? And to who? And about what?
Does it do you any good if someone calls you to discuss a decision you have already made with someone else? Or do things happen contrary to what you were expecting? This can get worse if the company is a mess internally and is constantly dealing with turnover or supply chain issues. Lots of companies miss the mark on communication because they can’t function as a team.
At Semper Fi, good communication happens with the customer because of our well-established systems and processes held together by the foundation of teamwork. Our culture fosters teamwork by establishing trust between our sales consultants and our project managers. Instead of keeping those two teams separate, which is the industry norm, we bring them together on a regular basis to continue to improve the way we communicate. It’s not the easy path but it’s worth the effort. It’s also what makes this a great place to work.
Warranty
Our lifetime workmanship warranty is not complicated. If we put it on and something goes wrong, we are your one and only phone call. It may seem old-fashioned, in light of all the manufacturer warranties out there, but we see it as the backbone of our reputation.
In reality, big manufacturing companies create warranties to protect themselves, not you. In our experience repairing other companies’ work, it’s rarely a manufacturer defect, although they do happen occasionally. Usually, the issue is that it wasn’t installed correctly, in which case you could still be subject to some out-of-pocket expenses.
Our warranty doesn’t expire or depreciate. There’s no fine print. If we put it on, we stand behind it. It’s that simple.
Integrity
Something can go wrong with any of the things listed above, and they sometimes do. No one alive today is perfect because perfection does not exist. But, things can happen contrary to your expectations. The foundation of our values comes from service to our country and our community. We own our mistakes, learn from them, and most importantly, we will make it right by you.
That doesn’t mean that we are taken advantage of, but we will keep our honor clean. We will not compromise our values for any amount of money. A great company is just a group of great people operating at the top of their game. We can’t tell you if we are on the top of our game, but we can say with absolute certainty that we are higher than we were yesterday, and tomorrow we will be a little higher than that.
Choose Semper Fi as Your Exterior Remodeler
Now that you know what we’re about and what we stand for here at Semper Fi Roofing & Exteriors, we hope you’ll agree that we’re the best exterior remodeler for your needs. If you’d like to see for yourself what it’s like to work with us, contact us today to schedule a free, no-obligation in-home quote.
