Semper Fi sent us two impressive representatives (Connor and Joe) to inspect the roof of our house and garage and to recommend a new shingling system. The two did so in a very careful, detailed, and extraordinary fashion. They explained what they found and what they recommended clearly and carefully, engaging us in a dialog. The representatives of the other companies that we called for an estimate were not even close to this kind of personal care and precision. We dealt more with Connor in the days since, and found him to be a welcome visitor in our home and one who answered the various follow-up questions we had. The only suggestion we have for the broader Semper Fi company itself is that we would have welcomed from that entity a fuller and more formal document soon after our first meeting with Connor and Joe. At least one of the other companies who gave us an estimate on the job provided such a document right away after we met with their representative. Much of that, of course, was pre-prepared boilerplate to which their rep added customized information on the spot on his laptop while talking with us. But that allowed us to see right away in print what their rep had recommended. It detailed and narrated in one document more of the formal and legal aspects of our contract with that other company (e.g., dispute resolutions, permits, change orders, warranties and guarantees) along with the services they were going to provide, well before signing on the line. That, however, does not detract from the excellent job Connor had done with us. Semper Fi is lucky to have Connor and Joe among their representatives. We look forward to the work the company will be doing on our house in the near future.
read moreread less
